1. Warranty
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Warranty

What Is Covered?
We warrant to you, the original purchaser that with the exceptions stated below, the furniture you have selected is free from defects in material and workmanship. Straps, slings, and cushions are warranted based on quality of workmanship, not fading, discoloration, mildew resistance or stretching.
How Long Does Coverage Last?

Structural

This limited structural warranty lasts for a period of fifteen (15) years for Aluminum and Iron and three (3) years for Woven from the date of delivery of the furniture to you (“Warranty Period”). Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of five (15) years for Aluminum and Iron and three (3) years for Woven from the date of delivery.

Finish

This limited finish warranty lasts for a period of seven (7) years from the date of delivery of the furniture to you (“Warranty Period”). Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of five (5) years from the date of delivery.

Cushion

This limited warranty lasts for a period of one (1) year from the date of delivery of the furniture to you (“Warranty Period”). Cushion warranty covers workmanship of the cushion itself and the filler for one (1) year. Fabrics may be covered under a separate warranty by the fabric manufacturer. If a fabric is deemed defective after the one (1) year cushion warranty by the fabric manufacturer, cost for replacing the cushion, less the fabric charges would be your responsibility. Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of one (1) year from the date of delivery.

Parts

Certain parts, such as recliner mechanisms, fire table burners, etc., only carry a one (1) year warranty.

What Mallin Will Do?

Frames

If within the Warranty Period, your furniture fails structurally or if the finish cracks, peels, or blisters, Mallin will, at our option, repair or replace the frame in the original color and style. Please note that it is at Mallin’s discretion as to whether the original defective piece is required to be sent back or not.

Straps

If within the Warranty Period, the strap breaks or pulls out of the frame within three (3) years from date of delivery, Mallin will send a replacement strap(s) directly to you upon receipt of the defective item(s). Please note that it is at Mallin’s discretion as to whether the original defective piece is required to be sent back or not.

Slings

If within the Warranty Period, the sling breaks or pulls out of the frame within one (1) year from date of delivery, Mallin will send a replacement sling(s) directly to you upon receipt of the defective item(s). Please note that it is at Mallin’s discretion as to whether the original defective piece is required to be sent back or not. In the event that a frame finish, style or fabric has been discontinued, we reserve the right to substitute the defective frame, sling or cushion in a similar style or color at our option. Please note, because iron is made from steel, small amounts of rust seepage may appear when used outdoors, mainly in the joints and crevices. This seepage is normal and is not covered under warranty. Regular maintenance (e.g. cleaning the furniture, touching up nicks and scrapes) must be exercised.

How To Obtain Service?

Any claim under this warranty should be initiated within the Warranty Period by contacting the dealer where the item(s) were originally purchased. A copy of the original sales receipt as well as the original order placed with Mallin is required. A claim may also be handled by any other authorized Mallin Dealer but an original sales receipt would still be required to verify date of purchase. All warranty claims should be sent by email to claims@mallinfurniture.com.

If unable to go through a dealer please send the information via email directly to Mallin Customer Service at claims@mallinfurniture.com.

Freight charges will be paid by Mallin for two (2) years from purchase for warranty claims proof of purchase is required. Customer will be responsible for freight charges after the first two (2) years of the Warranty Period. Mallin reserves the right to examine all merchandise claimed to be defective. Upon approval of the claim, Mallin will authorize either repair or replacement of the defective furniture, strap, sling, cushion or part. No returns shall be accepted without a return authorization from Mallin.

What Is Not Covered?
This warranty does not cover and is void if damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides or if the furniture is used for commercial purposes (except where noted) or if the customer fails to provide reasonable and necessary care as outlined in the product information brochures.
Disclaimer?
This warranty is valid only in the fifty (50) United States and Canada. This warranty is in lieu of any implied or other expressed warranties, implied warranties, including any warranty of merchantability imposed on the sale of this furniture under State law, are limited to a fifteen (15) year duration for the frame and seven (7) years on the finish, a three (3) year duration for the strap and one (1) year duration for the fabric. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Mallin shall not be responsible for loss of use, time, inconvenience, packing, travel, personal injury, or other consequential or incidental damages resulting from any defect in the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation exclusion may not apply to you. No person, firm or corporation is authorized to make any other warranty or assume any other obligation for the manufacturer in connection with the sale of these goods. Mallin reserves the right to make design, color, or fabric changes and/or discontinue any item(s) without notice.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Request service

1) Review warranty to ensure damage falls under the Mallin warranty. Please note that some styles & colors can not be replaced as product is periodically discontinued.

2) REQUIRED: Make a copy of your original Proof of Purchase. If necessary, please contact the retailer where you purchased your Mallin product to obtain the Proof of Purchase.

3) State the problem in writing. Describe the damage and how it occurred, if known. Include pictures of the damage, if possible.

4) Submit the Proof of Purchase and the written statement to our Customer Service department via email or snail mail:

Mallin Customer Service
650 S Royal Ln
Coppell, TX 75019

customerservice@mallinfurniture.com

5) A Return Goods Authorization (RA) card may be sent to you with instructions for returning the items. No returns will be accepted without an RA from Mallin Casual Furniture.

Care Instructions

PROPER CARE OF YOUR MALLIN FURNITURE

A solution of mild soap and water is suitable for cleaning your Mallin frame. Regular cleaning with this solution will help maintain its integrity.

A solution of mild soap and water is also suitable for use on fabrics. Suntan lotion and oils may damage fabrics used on cushions. While all our materials are designed for outdoor use, they must be maintained and kept clean.

WOVEN FURNITURE

All-purpose detergent may be used on woven resin furniture, PVC strapping, and painted surfaces. Maintenance is recommended two to three times yearly, however these durable materials may be cleaned as often as desired.

STONE TABLE TOPS

CLEANING: Handle stone tops with care. Sealed table tops require regular cleaning. A soft cloth or sponge may be used with warm water and a mild dish soap or pH-neutral stone or marble cleaner. Do not use: scouring creams, abrasive cleaners, or acid-based products e.g. ammonia, baking soda, or borax, unless they are specially formulated for use on natural stone or marble. Rinse with clean water to remove soap residue. Dry thoroughly to prevent moisture penetration.

CARE & MAINTENANCE: Sealing is the most important step in the protection of stone table tops. Use penetrating sealer for marble or stone. Frequent use of the top requires more frequent sealing.

The sealer acts as a repellent, preventing the absorption of moisture and staining materials. Stone and marble sealers are available at tile or stone shops and at home improvement centers. Follow the sealer manufacturer’s instructions.

Find a store

Mallin Casual Furniture is only sold at furniture retail stores in the United States & Canada. Your local Mallin dealer will be able to help you select the design, style, and colors that will suit your needs. To find a store near you that sells Mallin Casual Furniture, please call:

Mallin Customer Service
800.251.6537