1) Review warranty to ensure damage falls under the Mallin warranty. Please note that some styles & colors can not be replaced as product is periodically discontinued.
2) REQUIRED: Make a copy of your original Proof of Purchase. If necessary, please contact the retailer where you purchased your Mallin product to obtain the Proof of Purchase.
3) State the problem in writing. Describe the damage and how it occurred, if known. Include pictures of the damage, if possible.
4) Submit the Proof of Purchase and the written statement to our Customer Service department via email or snail mail:
Mallin Customer Service
650 S Royal Ln
Coppell, TX 75019
PROPER CARE OF YOUR MALLIN FURNITURE
A solution of mild soap and water is suitable for cleaning your Mallin frame. Regular cleaning with this solution will help maintain its integrity.
A solution of mild soap and water is also suitable for use on fabrics. Suntan lotion and oils may damage fabrics used on cushions. While all our materials are designed for outdoor use, they must be maintained and kept clean.
All-purpose detergent may be used on woven resin furniture, PVC strapping, and painted surfaces. Maintenance is recommended two to three times yearly, however these durable materials may be cleaned as often as desired.
STONE TABLE TOPS
CLEANING: Handle stone tops with care. Sealed table tops require regular cleaning. A soft cloth or sponge may be used with warm water and a mild dish soap or pH-neutral stone or marble cleaner. Do not use: scouring creams, abrasive cleaners, or acid-based products e.g. ammonia, baking soda, or borax, unless they are specially formulated for use on natural stone or marble. Rinse with clean water to remove soap residue. Dry thoroughly to prevent moisture penetration.
CARE & MAINTENANCE: Sealing is the most important step in the protection of stone table tops. Use penetrating sealer for marble or stone. Frequent use of the top requires more frequent sealing.
The sealer acts as a repellent, preventing the absorption of moisture and staining materials. Stone and marble sealers are available at tile or stone shops and at home improvement centers. Follow the sealer manufacturer’s instructions.
Find a store
Mallin Casual Furniture is only sold at furniture retail stores in the United States & Canada. Your local Mallin dealer will be able to help you select the design, style, and colors that will suit your needs. To find a store near you that sells Mallin Casual Furniture, please call:
Mallin Customer Service