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If you feel that the damage to your Mallin furniture is covered under the warranty then follow these steps:
1) Read the warranty again to make sure that you are aware of the guidelines. Some styles & colors can not be replaced as product is periodically discontinued.
2) Make a copy of your original Proof of Purchase. This is required. If necessary, you can try contacting the furniture store where you purchased your Mallin product. They might still have a copy of your Proof of Purchase.
3) State the problem in writing. Describe the damage and, if known, how it occurred. It helps to include pictures of the damage.
4) Submit the Proof of Purchase and the written statement to our Customer Service by either e-mailing or sending the information in the mail:
Our Email Address is:
5) If necessary, a Return Goods Authorization (RA) card will be sent to you with instructions for returning the items. No returns will be accepted without an RA from Mallin Casual Furniture Company.